2004 Workplace E-Mail and Instant Messaging Survey
840 U.S. businesses participated in the 2004 Workplace E-Mail and Instant Messaging Survey sponsored by the American Management Association (AMA) and The ePolicy Institute. According to the survey, over one in five employers (21%) has had employee e-mail and instant messages (IM) subpoenaed in the course of a lawsuit or regulatory investigation, more than double the 9% reported in 2001, and a 7% increase over the 14% reported last year.

Why Instant Messaging Management
This sample chapter from the book, Instant Messaging Rules by Nancy Flynn, provides insight into the potentially costly business and legal challenges instant messaging (IM) brings to the workplace.

Thirty-Two Instant Messaging Rules: Best Practices to Keep You in Business and out of Court
Find out the 32 rules your business should be following to avoid ensure compliance and minimize costly IM-related disasters.